Shipping Policy

Thank you for shopping with Pocket Pals!

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• International: 10–20 business days (where available)

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 2–5 business days to update after your order has been shipped.

Shipping Costs

We offer FREE shipping on all orders.

Delays

While we do our best to deliver your order on time, occasional shipping delays may occur. We appreciate your patience and understanding if your package is delayed due to circumstances outside of our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Pocket Pals is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us immediately at support@pocketpalsshop.com. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at support@pocketpalsshop.com within 7 days of the expected delivery date. We will work with you and the shipping carrier to help resolve the issue.

Questions

If you have any questions about this Shipping Policy, please contact us at:

support@pocketpalsshop.com